DSL sells and services commercial foodservice equipment from industry-recognized brands including Taylor, Flavor Burst, Henny Penny, Franke Coffee Systems, Ubert, and Frontline International. Our factory-trained technicians support every model we offer—installation, maintenance, and repairs included.

No, DSL does not service equipment brands outside of our core lineup.

DSL technicians are factory-trained and certified to service all models of Taylor, Flavor Burst, Henny Penny, Franke Coffee Systems, Ubert merchandisers, and Frontline International. We’re also trained on select models of fountain drink equipment and ice dispensers.

For equipment outside of these brands, we recommend checking with the manufacturer for a local certified service provider to ensure your warranty and equipment performance are protected.

When your equipment goes down, you need more than a quick fix—you need the right fix. That’s why DSL is your go-to service partner, not a local repairman.

With over 70 factory-trained and certified technicians across Western Canada, we specialize in servicing, maintaining, and installing the equipment we sell. Each service vehicle is fully stocked with OEM parts and replenished weekly, so we’re ready to fix your equipment on the first visit.

We maintain a 90% first-time fix rate, and because our technicians are certified, your manufacturer warranty stays intact, giving you peace of mind and long-term protection.

Plus, we stand behind our work:
30-Day Service Guarantee: If the issue reoccurs within 30 days of repair, we cover the return travel and any difference in labour cost.
First-Time Fix Guarantee: For equipment under 10 years old and parts under $1,000, if we don’t have the part on hand, we’ll return to complete the repair, with no second travel charge.

Less downtime, no guesswork, and service you can trust. That’s the DSL difference.

Yes! DSL offers free phone troubleshooting support as a first step before sending a technician, helping you avoid unnecessary service costs and downtime.

Our expert team can walk you through common issues over the phone, and when needed, we also offer video calling support to better assess and guide the fix. If the issue can’t be resolved remotely, we’ll quickly book a service appointment to get your equipment back up and running.

It’s all part of how DSL supports your operation with fast, effective, and cost-conscious solutions.

Preventive maintenance is key to maximizing uptime, product consistency, and profitability.

Our certified factory technicians replace wearable parts while performing comprehensive checks on your equipment to identify potential issues and ensure your equipment is operating at peak performance.

Contact us online, at 1-800-665-1125 or PM@dslinc.com for more information regarding our preventative maintenance programs.

DSL’s All-In-One (AIO) Service Program is a cost-certainty subscription platform designed to keep your equipment running at its best, with maximum uptime and zero surprises.

For one competitive monthly price, AIO includes:
• All service and labour—even on weekends or after hours
• All OEM parts
• Preventative maintenance
• Auto-shipped tune-up kits and consumables for your DSL-supplied equipment

This all-inclusive program gives you predictable costs, reduced downtime, and peace of mind knowing your equipment is always covered and cared for.

DSL charges for travel as a flat-rate fee based on the city or town in Western Canada. This is calculated using the travel time and distance to each location.

This flat-rate method allows DSL to provide clear, upfront pricing that includes the technician’s travel, with no hidden fees.

After submitting a service request—either by calling 1-800-665-1125, or filling out the Request a Service Call form—you’ll receive a service request number for reference.

If you need additional support, you can request an escalation by:
• Emailing escalations@dslinc.com

Escalations may be requested for:
• Missed appointments
• Unresolved issues after multiple visits
• Expedited repair needs

A DSL manager will follow up to confirm the escalation and gather any further details. Once resolved, you’ll receive a confirmation email tied to your service request number.

We’re here to make sure your issue gets resolved and your equipment stays up and running.

You’ve got options! You can:

• Order online anytime at www.dslinc.com/available-online/
• Call us at 1-800-665-1125
• Email our team at ClientCare@dslinc.com

We stock a full range of OEM parts for the brands we sell, and our team is here to help you find exactly what you need.

Ordering parts from DSL is fast, easy, and available 24/7 through our online shop.

Here’s how it works:
1. Visit dslinc.com/available-online
2. Browse or search by brand, equipment type, or part category
3. Add items to your cart and check out securely

We stock OEM parts and consumables for Taylor, Henny Penny, Franke Coffee Systems, and Flavor Burst.

Prefer to order another way? You can also:

• Call us at 1-800-665-1125
• Email ClientCare@dslinc.com for product help
• Email e-commerce@dslinc.com with any online shop questions or order support

Our parts experts are here to help you find exactly what you need to keep your equipment performing at its best.

Just because you don’t see it online doesn’t mean we don’t have it!

We’re continually adding new products to our online shop, so if you’re looking for a specific part or consumable and don’t see it listed, reach out to us directly:

• ClientCare@dslinc.com for help identifying the right part
• e-commerce@dslinc.com for online shop questions or order support

Our team is always happy to help you track down what you need.

Here’s a breakdown of our hours by department:

Main Office: Monday to Friday, 8:00 AM – 4:30 PM
Service Desk: Monday to Friday, 7:30 AM – 5:00 PM
Parts Desk: Monday to Friday, 8:00 AM – 5:30 PM

For after-hours support, call us at 1-800-665-1125 and follow the prompts to reach our 24/7 on-call service team. We’re here to help—any time, any day.