Commercial Equipment Repair
Keep your operation running smoothly with reliable equipment repair you can count on.
24/7 Service and Support
DSL provides certified commercial equipment repair you can count on. Our factory-trained technicians fix your equipment right the first time—over 90% of repairs are resolved on the first visit, keeping your operations running with 24/7 support.
We have over 70 full-time technicians based across Western Canada, which means no matter when or where, DSL technicians are available to you and always stocked with genuine Taylor, Henny Penny, and Franke Coffee Systems, Ubert, and Frontline parts. Trust DSL to put you back in business faster than anyone else with our food service and restaurant equipment repair services.
Service requests outside of regular business hours will be charged at overtime rates (unless you are part of our AIO Program).
“
DSL’s routine maintenance and priority service responses let us focus our energy on growing our business. If you’re in Western Canada, I highly recommend DSL.
Laura Stevens
The Service Process
Our customer service team answers your call as quickly as we can. After understanding the nature of your equipment repair(s) or service request, we prioritize the call.
Priority 1 means the machine is down and unable to serve product. In these emergency situations, our response time is within 24 hours in major city centres—and in many cases, we aim to be on-site within 4 hours..
Priority 2 means the machine is producing inconsistent product or is only partially operational. For this type of call, our response time is within 48 hours in major city centres.
Priority 3 means the issue causes only a minor inconvenience or limited impact on your operation. These calls are scheduled for the next time we’re in your area—typically within 2–3 days.
Why Use DSL for your Commercial Equipment Repair Services?
DSL is the only factory-authorized company for warranty repair of your commercial equipment in Western Canada because our technicians are factory-trained and certified. Repairing your equipment with an alternative company will void your factory warranty.
Here are a few more reasons to choose DSL for your Food Service and Commercial Equipment Repair Services:
Benefits of DSL’s Commercial Equipment Repair Services:
Equipment Uptime
Uptime is everything in foodservice. When equipment goes down, so do sales, service speed, and customer satisfaction. That’s why at DSL, we make uptime our priority. From preventative maintenance to fast, certified repairs, our goal is to keep your equipment working reliably, day in and day out—protecting your investment and ensuring you see lasting value. The more your equipment is up and running, the more you can focus on what matters most—serving your customers.
Immediate Warranty Redemption
With warranty, you’re covered instantly. No paying first, no refund delays
24/7 Emergency Certified Technicians
We have technicians available 24 hours a day, 365 days a year for emergency calls.
Free Troubleshooting and Technical Assistance
Your time matters. That’s why DSL offers complimentary troubleshooting and technical support for every customer. In many cases, our certified technicians can resolve the issue over the phone or by video call—saving you money, reducing downtime, and getting your equipment back in action faster.
Workplace Safety Emphasis
DSL emphasizes workplace safety. All technicians are PPE and TDG trained and certified.
Extensive Parts Inventory
Every DSL service vehicle is stocked with a wide range of genuine parts for Taylor, Henny Penny, Franke Coffee Systems, Ubert, and Frontline equipment. Because we bring the parts with us, most repairs are completed on the first visit—saving you time, avoiding repeat service calls, and keeping your equipment running without interruption..
30-Day Service Guarantee
DSL offers a 30-day service guarantee on all equipment repairs. If the unit malfunctions within that time and is deemed to be for the same reason, the return trip service call charges will be on us. All parts—excluding wearable items—have a 90-day warranty as well.
Top-Rated Distributor
DSL has been rated as an “A” rated distributor by Taylor every single year they’ve awarded the grading system. This is the highest reward Taylor can bestow on a distributor.
High First-Time Fix Rate
Historically, our first-time fix percentage (which is the percentage of times that we fix the problem completely the first visit) exceeds 90%.