Maximize Your Operational Efficiency with the All in One (AIO) Service Program

Take the stress out of equipment upkeep with DSL’s All In One (AIO) Program — a complete monthly plan designed for operators across Western Canada. By rolling service, maintenance, and replacement parts coverage into one predictable monthly cost, you’ll gain peace of mind and better control over expenses.

With AIO, you get:

• Scheduled preventative maintenance to maximize uptime
• Parts coverage that varies by make and model
• One manageable monthly cost for simplified budgeting

Please note: while AIO covers most service needs, some exclusions and model-specific limitations apply.

With DSL handling the upkeep, you can focus on what matters most — serving your customers.

Business Hours and SLAs

DSL attends over 3,000 monthly reactive service calls in Western Canada, consistently meeting our target of 90% First Time Fix and Response. Our current standard business hours are Monday-Saturday 8 am-5 pm. Service required after those parameters would require approval for OT. On the AIO program there are no over-time charges, all service is included 24/7/365 days a year.

Benefits of AIO

Equipment Uptime

The overall goal of our AIO program is to achieve optimal uptime. Uptime maximizes your profits through the availability of products, optimized product yields, and increased brand value through having a consistent quality product to sell.

Increased Equipment Lifetime ​

A regular PM schedule with the right scope and parts has proven to increase equipment lifetime by 20%. The AIO program supports and increases that further by ensuring all repairs get done (reactively and proactively) to align with our uptime goals.

Less time on Administrative Tasks ​

With the AIO program in place, you see only one monthly invoice. This significantly reduces administrative time on processing invoices, issuing PO#s, and disputing invoices. The time saved on these tasks is valued in the tens of thousands of dollars annually. It also lets your team focus on other initiatives to help grow your business like guest experience.

Equipment Knowledge ​

We identify operational issues on the program and communicate those issues to the proper teams to ensure we can take corrective actions and educate your teams on proper procedures to ensure food safety, product consistency, and optimal uptime.

Better Reporting ​

Tying into some of DSL’s “big bets,” our new cloud capabilities will complement new IOT technology (when available) to be able to report many different pieces of information. These capabilities will also enable DSL to predict failure, prevent downtime, and present conditional-based maintenance based on the input/output of equipment

Better Product Quality and Output ​

When proper PM and service are complete, the machine’s capacity increases significantly and the energy required to run the unit decreases. The inverse of this would be lower output, and lower yields, resulting in inconsistent product quality and profitability.